Dear Valued Guest,
Hospitality at its core is an industry of people taking care of people. The safety of our guests and employees has always been our number one priority. Now as we work to reopen our motel, we want to ensure travelers that we will be cleaner and safer than ever before.
To meet the new health and safety challenges and expectations presented by COVID-19, the American Hotel & Lodging Association (AHLA) is launching Safe Stay. This new initiative is focused on enhanced hotel cleaning practices, social interactions, and workplace protocols, while ensuring transparency.
Safe Stay will change our motel’s behaviors and standards to ensure both hotel guests and employees are confident in the cleanliness and safety of the property.
Our motel has always had rigorous standards for cleaning and safety. With Safe Stay we are enhancing these standards to boost consumer confidence and doing so in accordance with guidance issued by public health authorities, including the Centers for Disease Control (CDC).
Washing Hands & Hand Sanitizer
CDC guidelines shall govern the duty of all hotel employees to engage in frequent hand washing and use of hand sanitizer.
Employee & Guest Health Concern
Responding swiftly and reporting to local health officials any presumed cases of COVID-19 at the hotel property shall be a staff-wide requirement.
When possible, employees shall wear masks gloves for added protection and sanitation efforts.
COVID-19 Training
All employees shall receive COVID-19 safety and facility sanitation protocols training recommendations from the CDC with more comprehensive training, consistent with the CDC, for employees with frequent guest contact including Housekeeping, Food & Beverage, Public Area Department, Hotel Operations, and Maintenance/Engineering.
Personal Protective Equipment (PPE)
CDC recommendations along with federal and local government regulations shall dictate appropriate PPE to be worn by employees.
Cleaning Products & Protocols
Cleaning products and protocols shall include EPA-approved disinfectants that meet CDC requirements for use and effectiveness against viruses, bacteria and other airborne and bloodborne pathogens.
Public Spaces and Communal Areas
Cleaning and disinfecting shall be frequent (multiple times per day) with an emphasis on frequent contact with hard non-porous surfaces including, but not limited to, front desk check-in counters, door handles, public bathrooms, ice machines, room keys and locks, stair handrails, pool seating and surrounding areas, dining surfaces, and all seating areas.
Guest Rooms
Cleaning and disinfecting protocols will require that particular attention is paid to high-touch, hard nonporous items including television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks, luggage racks and flooring.
In anticipation of individual concerns of guests, housekeeping shall not enter a guest room during a stay at this time to comply with established safety protocols. Housekeeping shall maintain the practice of cleaning rooms thoroughly following check-out.
Laundry
Linens, towels and laundry shall be washed in accordance with CDC guidelines, including washing items as appropriate in accordance with the manufacturer’s instructions.
Physical Distancing & Queuing
As recommended by the CDC’s social distancing guidelines, guests shall be advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them, including any area where guests or employees queue.
Pools
Seating shall allow at least six feet of separation between groups of guests.
Hotel industry health and safety protocols will be updated in accordance with CDC guidelines as we learn more about COVID-19 and ways to combat it operationally for the safety of guests and employees.
Sincerely,
The Monterey Motel Team
